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easy as 1, 2, 3
easy as 1, 2, 3
🕒 Reception Hours
🕒 Reception Hours
Monday – Friday: 7:00am – 7:00pm
Weekends & Public Holidays: 9:30am – 4:30pm
For check-ins outside these hours, please use either:
📱 The Quest App for your digital key
🔐 Lockbox: Main door intercom for your lock box physical key card
QUEST APP - YOUR DIGITAL KEY
QUEST APP - YOUR DIGITAL KEY
With the Quest App, you can:
• Check in and check out online 🏨
• Use your mobile key to access your apartment and building 🔑
• Book your next stay, carpark, or breakfast pack 📲
• Book a rental car at special Hertz rates 🚗
• Earn Air New Zealand Airpoints Dollars™ ✈️
Getting started is easy:
1️⃣ Provide us with your email address.
2️⃣ Download the Quest App and sign up using the same details as your reservation (name, email, and phone number).
3️⃣ Once confirmed as an incoming guest:
Open the Quest App and check in.
Go to Mobile Room Key → Request Mobile Key.
Hold your phone to the swipe hub on the building or apartment door until a green tick confirms it’s unlocked.
INTERCOM - LOCKBOX
INTERCOM - LOCKBOX
If you’re checking in manually after hours and prefer a key card:
Press the Bell Icon 🔔 on the intercom beside the entrance. Our After-Hours team will assist you right away.
You will be let in to access the lockbox which is located to the left of the entrance, before the elevator.
It unlocks 30 seconds after the door opens. Please wait for sliding door to close.
Open the lockbox gently to retrieve your named envelope containing your key card, which provides access to the front door, carpark, and your apartment.
🔔 After-Hours Assistance
🔔 After-Hours Assistance
An onsite Duty Manager is available at all times. If you encounter any issues (e.g., can’t find your reservation, can’t download the app, lost your key card, or can’t access your Quest App key, use of EV charger cord):
Press the Bell Icon 🔔 on the intercom beside the entrance. Our After-Hours team will assist you right away.
Or pick up the hotel lobby phone, or phone and our After-Hours team will assist you right away.
When required the onsite Duty Manager will assist.
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