🕒 Reception Hours

• Monday – Friday: 7:00am – 7:00pm

• Weekends & Public Holidays: 9:30am – 4:30pm

For check-ins outside these hours, please use the Quest App for digital check-in and access to the building and your apartment.

📱 Quest App – Your Digital Key

The key to your stay? Your phone.
At Quest Mt Maunganui, we’re making your stay even easier with the Quest App – designed to keep things simple, secure, and seamless.

With the Quest App, you can:
• Check in and check out online 🏨
• Use your mobile key to access your apartment and building 🔑
• Book your next stay, carpark, or breakfast pack 📲
• Book a rental car at special Hertz rates 🚗
• Earn Air New Zealand Airpoints Dollars™ ✈️

Getting started is easy:
1️⃣ Provide us with your email address.
2️⃣ Download the Quest App and sign up using the same details as your reservation (name, email, and phone number).
3️⃣ Once confirmed as an incoming guest:

• Open the Quest App and check in.

• Go to Mobile Room Key → Request Mobile Key.

• Hold your phone to the swipe hub on the building or apartment door until a green tick confirms it’s unlocked.

🔔 After-Hours Assistance

An onsite Duty Manager is available at all times. If you encounter any issues (e.g., can’t find your reservation, can’t download the app, lost your key card, or can’t access your Quest App key, use of EV charger cord):

• Press the Bell Icon 🔔 on the intercom beside the entrance. Our After-Hours team will assist you right away.

• When required the onsite Duty Manager will assist.

🔐 Lockbox Information

If you’re checking in manually after hours and prefer a key card:

• Press the Bell Icon 🔔 on the intercom beside the entrance. Our After-Hours team will assist you right away.

• You will be let in to access the lockbox which is located to the left of the entrance, before the elevator.

• It unlocks 30 seconds after the door opens. Please wait for sliding door to close.

• Open the lockbox gently to retrieve your named envelope containing your key card, which provides access to the front door, carpark, and your apartment.

🚗 Parking

If you have pre-booked parking, your carpark permit will be in your afterhours lock box envelope.

• Please park in the allocated carpark number advised prior to your arrival.

• If you have not pre-booked, our After-Hours service operator will direct you to an available space (subject to availability).

• Free public parking is also available on Rata Street for guests without reserved spaces.

• If the After-Hours service operator has confirmed a carpark for you please let reception when you check out for any charges.