FAQ

Frequently Asked Questions

Why Serviced Apartments?

A Quest serviced apartment is your home and office away from home. Our properties offer a variety of spacious apartment configurations, from studios to four-bedroom apartments, suitable for singles, couples, and groups. Many two- and three-bedroom apartments have a second bathroom, and adjoining apartments can be reserved on request.

Most apartments feature separate living, dining, and sleeping areas, as well as fully-equipped kitchens and laundry facilities. Open floor plans allow work groups or families to spread out comfortably under one roof.

Standard Services Include:

On-site reception with 24-hour support
Housekeeping (daily or weekly, excluding public holidays)
Wifi internet
Breakfast packs*
Local cafe and restaurant chargeback*
Pantry shopping service*
Valet dry cleaning*
Business administration services

*Costs apply; services may vary by property.

Property Features:

Gym
Swimming pool, spa, and/or sauna*
On-site car parking & EV Charging*

*Costs and availability vary by property.

Apartment Features:

Fully-equipped kitchens and laundry facilities
Separate living and dining areas
Apartment-controlled air ventilation
Over 700 movies free on LCD TV with casting capability
Wifi internet
Private balconies in selected apartments (non-studio only)

Why Are Serviced Apartments Better for Business Travellers?

Serviced apartments offer more space, privacy, and facilities than hotels. With separate living, dining, and sleeping areas, plus kitchen and laundry facilities, you can work, relax, cook meals, and manage errands efficiently.

Additional services for business travellers include:

Regular housekeeping
Valet laundry and dry cleaning
Cafe and Restaurant chargeback options
Pantry shopping service

Locations

Quest has over 160 properties across Australia, New Zealand, and Fiji, in central business districts, suburban, and regional areas close to offices, business centres, and key industrial zones.

Booking with Quest

Does Quest charge an online booking fee?

No. Bookings made directly with Quest via the website or app are free of online booking fees.

Can I speak to a real person?

Yes. Each property is owned and operated by friendly franchisees with on-site reception and management to assist throughout your stay.

Do I need a credit card to make a booking?

Yes. A valid credit card ($300 preauthorisation hold) or cash deposit ($300) is required to confirm your booking. Variations may apply at peak periods or at the property’s discretion.

What is Quest’s cancellation policy?

Cancellations within 48 hours of arrival incur a fee equal to one night’s accommodation. Any changes are communicated at the time of booking.

Airpoints™ at Quest

How to Earn Airpoints Dollars™

Provide your Airpoints number at booking or check-in.
Earn 1 Airpoints Dollar™ per NZD $40 spent on accommodation.
Maximum of seven nights per stay.

Qualifying purchases: Accommodation only (excludes parking, Wi-Fi, restaurant chargeback, pantry shopping, breakfast packs).

Airpoints for Business™

Accrue points directly to your Airpoints for Business account.
Provide your membership number and specify the stay is for business at booking or check-in.
Double Dipping available: pay with an Airpoints-earning credit card and scan your Airpoints card.

Points Timeline

Airpoints Dollars™ may take up to 6 weeks to appear in your account. For accrual issues, contact Quest on 0800 944 400.

Staying at Quest

Payment Methods

Major credit cards (Visa, MasterCard, American Express, Diners) accepted. Quest Mt Maunganui do not operate with cash.
Pre-authorisation of your card for the accommodation amount $300 is required on arrival.